Returns & Refunds

30-Day Returns

Eligible returns can be requested within 30 days of delivery, subject to the conditions below.

Eligibility

Items must be unused, in their original condition, and returned with the original packaging and included accessories.

How to start a return

Email support@kittiel.com with your order number and reason for return before sending anything back. If the return is eligible, we will provide return instructions.

Return shipping

Unless an item arrived damaged, defective or incorrect, return shipping costs are the customer's responsibility.

Damaged, defective or incorrect items

Contact us within 30 days of delivery with your order number, photos or a short video of the issue, and a brief description. Eligible defective or incorrect orders will be replaced or refunded in accordance with our policy.

For the complete terms, see our Refund Policy.