Eligible returns can be requested within 30 days of delivery, subject to the conditions in our Refund Policy. Contact support@kittiel.com if you need help starting a return.

Available payment methods are shown at checkout. Checkout is processed securely through Shopify and the available payment providers.

Contact support@kittiel.com as soon as possible with your order number. Orders can be cancelled before fulfillment. Once an order has shipped, it must be handled as a return under our return policy.

We currently ship to addresses within the United States.

Ships from our US warehouse. Tracking provided. Free US shipping applies to orders of 2 or more products.

Yes. U.S. shipping is free on orders containing 2 or more WallPrey™ units. Shipping for a single unit is calculated at checkout.

Yes. Once your order ships, you will receive an email with tracking information. You can also use the Track Order page on our site.

WallPrey™ uses suction mounting and works best on a clean, smooth, non-porous surface such as glass, a mirror, smooth tile or a smooth cabinet door. Textured, dusty, porous or uneven surfaces may not hold securely.