Shipping policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing time is separate from carrier transit time.

Shipping Destinations

We currently ship to United States addresses only.

Shipping Rates

For HuntTail Pro orders:

• 1-Pack — Standard Shipping: $8.00

• 2-Pack — Free U.S. Standard Shipping

• 3-Pack — Free U.S. Standard Shipping

• Express Shipping — $15.00 where available

Available shipping methods and rates are shown at checkout before payment.

Delivery

Delivery timing depends on the destination, carrier, and shipping method selected at checkout.

Once your order has been dispatched, you will receive tracking information so you can follow its journey.

Carrier estimates are not guaranteed and may be affected by weather, peak periods, carrier delays, or other circumstances outside our control.

Tracking

When tracking becomes available, it will be sent to the email address associated with your order.

Tracking information may take some time to update after the carrier receives the shipment.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at support@kittiel.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Damaged Shipments

If your order appears to be lost in transit or arrives damaged, contact us at support@kittiel.com with your order number and any available tracking information.

We will review the issue and help determine the appropriate next step.

Contact Us

Email: support@kittiel.com