Privacy policy

Effective Date: August 15, 2026

Your privacy matters to us. This Privacy Policy explains how Kittiel collects, uses, discloses, and protects personal information when you visit kittiel.com, place an order, contact us, or otherwise interact with our store.

Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information, such as your name, email address, phone number, and shipping or billing address

• Order and transaction information

• Customer service communications

• Device, browser, IP address, and general usage information

• Information collected through cookies and similar technologies

• Marketing preferences and interactions with our advertising or communications

Payment information is processed by Shopify and our payment service providers. We do not intentionally store full payment card numbers in our own systems.

How We Use Personal Information

We may use personal information to:

• Process and fulfill orders

• Provide shipping and order updates

• Process returns, refunds, and warranty requests

• Provide customer support

• Secure our store and help prevent fraud

• Operate and improve our website and services

• Measure store and marketing performance

• Send marketing communications where permitted and based on your preferences

• Comply with applicable legal obligations

How We Disclose Personal Information

We may disclose information to service providers and business partners when necessary to operate our store.

These may include:

• Shopify

• Payment processors

• Fulfillment and shipping providers

• Customer support and email providers

• Analytics providers

• Advertising and marketing partners

• Fraud prevention and security providers

• Professional advisers or authorities where required by law

Advertising and Analytics

We may use analytics and advertising services to understand how visitors use our store, measure advertising performance, and show more relevant advertising.

Depending on your location, our settings, and applicable law, these services may involve the disclosure of certain device, usage, or browsing information to advertising and analytics partners.

Where applicable, you may be able to manage consent or opt out through privacy controls made available on our site.

Cookies and Similar Technologies

We use cookies and similar technologies for purposes such as:

• Keeping the shopping cart and checkout functioning

• Remembering preferences

• Maintaining security

• Understanding site performance

• Measuring advertising effectiveness

• Supporting marketing activities where permitted

Your browser may allow you to block or delete cookies. Some store functionality may not work correctly if certain necessary cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may give you rights relating to your personal information.

These may include the right to request access, correction, deletion, or a copy of certain personal information, and in some jurisdictions the right to opt out of certain uses or disclosures of personal information for targeted advertising, sale, or sharing.

To submit a privacy request, contact us at support@kittiel.com.

We may need to verify your identity before completing certain requests.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link included in those messages.

Unsubscribing from marketing does not prevent us from sending transactional messages relating to your orders or account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, practices, or legal requirements.

When we make changes, we will update the effective date above.

Contact Us

Kittiel

Jacksonville, Florida, United States

Email: support@kittiel.com