Refund policy

Returns & Refunds

Returns Policy

We want you to be completely happy with your purchase. Here is everything you need to know about returning an order.

30-Day Return Window

Customers may request a return within 30 days after delivery. Items must be unused and in their original condition. Return requests submitted after 30 days will not be accepted.

Customer Pays Return Shipping

Unless your item arrived defective or incorrect, return shipping costs are the customer's responsibility. We do not provide prepaid return labels for change-of-mind returns.

Defective or Incorrect Items

If you received a defective or incorrect item, contact us at support@kittiel.com. We will cover return shipping and send a replacement or issue a full refund at no cost to you.

How to Start a Return

  1. Email support@kittiel.com with your order number and reason for return.
  2. Our team will respond within 1–2 business days with return instructions.
  3. Ship the item back using a trackable shipping method.
  4. Once we receive and inspect the item, refunds are processed within 5–7 business days to your original payment method.

365-Day Product Warranty

Every HuntTail Pro is covered by a 365-Day Product Warranty against manufacturing defects and malfunctions. The warranty applies to product failures only — it does not extend the 30-day return window. Contact us at support@kittiel.com to make a warranty claim.