Kittiel
Privacy Policy
Effective date: July 8, 2026
Your privacy matters to us. This policy explains what information Kittiel collects, why we collect it, and how we protect it. We keep this straightforward — because that is how we operate.
Questions? Reach us at support@kittiel.com
What We Collect and Why
We collect only what is necessary to serve you.
- Name — to address you and process your order.
- Email address — to send order confirmations, shipping updates, and account notifications. If you opt in, occasional product updates.
- Shipping and billing address — to deliver your order and process payment.
- Phone number — for delivery coordination when required by your carrier.
- Payment information — processed securely by our payment partners. We never store your card details on our servers.
- Order history — to manage your purchases, handle returns, and improve our service.
- Device, browser, and IP address — to maintain site security, prevent fraud, and understand how our site performs.
- Cookies and browsing behavior — to keep your cart intact, remember preferences, and improve your experience. See the Cookies section below.
How We Use Your Information
- Fulfill and ship your orders
- Send transactional communications (confirmations, shipping, delivery)
- Handle returns, refunds, and support requests
- Prevent fraud and protect account security
- Improve our products and site experience
- Send marketing emails — only when you have opted in, and only from Kittiel
- Comply with legal and regulatory requirements
Third Parties We Work With
We work with a limited set of trusted service providers to operate our business. These partners are authorized to use your data only as needed to perform their specific function — nothing more.
- Payment processors — handle payment transactions using encrypted, PCI-DSS compliant infrastructure.
- Shipping carriers — receive your name and delivery address to fulfill your order.
- Analytics providers — help us understand site performance through aggregated, anonymized data.
- Email marketing platforms — used to deliver newsletters and promotions to opted-in customers.
- Fraud prevention services — analyze signals like IP address and device data to protect against unauthorized transactions.
We do not sell your personal information. Ever.
Cookies
We use cookies — small files stored on your device — to make the site work properly and improve your experience.
- Essential cookies — required for core functionality: shopping cart, checkout, and account login. The site cannot work without these.
- Analytics cookies — help us understand how visitors use our site so we can make it better. Data is aggregated and does not identify you personally.
- Marketing cookies — used to show relevant Kittiel ads across platforms like Google and Meta, based on your browsing activity.
You can control or disable cookies through your browser settings. Disabling essential cookies will affect site functionality.
Data Retention
We retain your information only as long as necessary to complete your order, comply with legal obligations, resolve disputes, and maintain accurate customer records. When data is no longer needed, we delete or anonymize it.
Security
We use industry-standard safeguards to protect your information — including SSL/TLS encryption for data in transit and access controls that limit who within our team can view customer data. No internet transmission is 100% secure, but we take every reasonable precaution.
Your Rights
California Residents (CCPA)
You have the right to know what personal information we hold about you, request its deletion, and opt out of any sale of your data. We do not sell personal information. To make a request, email support@kittiel.com. We will respond within 45 days.
EEA and UK Residents (GDPR)
You have the right to access, correct, delete, or export your personal data. You may also object to or restrict certain types of processing. Where we rely on consent — such as marketing emails — you can withdraw it at any time. To make a request, email support@kittiel.com. We will respond within 30 days.
All Customers
You may unsubscribe from marketing emails at any time using the link in any email we send. This will not affect transactional communications related to your orders.
Changes to This Policy
We may update this policy periodically. When we do, we will revise the effective date at the top. Continued use of our site after changes are posted constitutes acceptance of the updated policy.
Contact
Kittiel
Jacksonville, Florida, United States
support@kittiel.com